Bye buddy, right on Red Dead 2 day I’m sending my PS4 Pro to Amazon. When I bought it back in 2016 I picked up their Amazon Protect product. It would appear that the WiFi in my PS4 is having connection problems so I called it in.
The process is simple so far. Call the support number, explain the issue and DPD come with a box that you put the console, controllers and cables into.
Make sure you re-initialise it though before you send it to protect your privacy. As I pay for PSN it’s all saved in the cloud along with my games.